Within the Dining Reservation Desk you can manage the reservations made for the dining areas of your restaurants.
The following table lists the operations possible.
| Start a New Reservation | Click NEW to start a new reservation. Previous selection if any is cleared. |
| Select Dining Area | Click the dining area the reservation is for. If there is only one dining area to choose from, the dining area is already selected. You can have a button per dining area or you can have a button with a lookup to choose from the dining areas available. |
| Select Date | Click the desired date on the calendar. |
| Register Number of Guests | Click the desired number of guests. When you have selected a date, dining area and number of guests, the system shows the availability for this many guests in the dining area on the selected date. The period selected is either the first period that has not passed yet or the period that is marked as Selected by Default (see Time Schedules). |
| Select Time - Pre-reserve? |
Click an interval in the Availability grid to select the time you want to reserve. There needs to be availability for this to be possible and the time cannot have passed. The Automatic Alloc. on Reserv. field in the dining area influences when the availability is sufficient. If it is No or Allocate if Possible, the Available Guests field needs to be greater or equal to the number of guests requested. Reservation capacity for the period and existing reservations are used to calculate this. If this field is Always Allocate, the Available Dining Tables field needs to be greater or equal to the number of guests requested. You can allow pre-reserving (reserving the place even though contact information is not filled in) to ensure that the place is reserved as soon as possible. By assigning the command DR-PRERESERVE to one or more columns in the Availability grid the program reserves the dining reservation that is being worked on when you click the column. You can then proceed with filling in the contact information and preferences and confirm the changes at the end. |
| Select Period | Click the desired period to view the availability. If you then click another date, the same period will be selected if the period exists for that date. |
| Filter Dining Tables by Section |
Click Filter by Section and select which dining area sections (one or many) you want to filter the dining tables by. Available Dining Tables how many dining tables are available in these dining area sections that have the capacity for the requested number of guests. Click X to delete the filtering. |
| Filter Dining Tables by Dining Table Attribute |
Click Filter by Table Attribute and select which dining table attributes (one or many) you want to filter the dining tables by. Available Dining Tables shows how many dining tables that have the capacity for the requested number of guests have all of these dining table attributes assigned. Click X to delete the filtering. |
| Search for and Select Member | Enter criteria for member search in the Search for Member input. Select the correct member to assign to the reservation. The member info appears in the Member browser control on the panel. |
| Add/Edit Contact Info, Create New Member | Click Add Contact Info to add missing contact information. Click Edit Contact Info to edit the contact information already entered. In both cases, you can create a new member from within the Contact Info panel. |
| Allocate a Dining Table or Change Allocated Dining Table | Click Allocation to allocate a dining table to the reservation or view or change the allocation already made for the reservation (for example if the program has automatically allocated a dining table when reserving). |
| Register allergies, dietary preferences, occasion, comment and more (attributes) |
Click the desired attributes to select from the pop-up one or more options to assign to the dining reservation. Click X to delete the selected attributes. |
| Confirm the Reservation and/or Changes Made | Click Confirm to save any changes to the dining reservation. If the dining reservation has not been reserved, the program verifies that there is availability and reserves the place if availability is enough. |
| Cancel the Reservation | Click Cancel Reservation to cancel the current dining reservation. |
| Change the Reservation | Make changes to the dining reservation as desired. Click Confirm to save the changes. |
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Search for Reservations |
Click Search Reservations to open the Dining Reservation List panel. Here you can search for reservations via name, phone number, and email. You can see cancellations, no-shows, and waiting lists for specific dates and see the reservation history for a member or guest. You can select an active reservation for editing in the Reservation Desk panel. You can confirm a waiting list reservation if there is enough availability. |
Note: In this version the following operations are not possible:
- Take reservations that require a deposit.
- Store attributes for a registered member.
- View the reservation attributes in other locations in the POS.
See Also
How to: Set up Dining Reservations
How to: Set up the Dining Reservation Desk